The HTC One (M8) is a fantastic smartphone, showcasing HTC’s continued commitment to build quality and design, along with a much improved software experience that packs its fair share of useful features. With top of the line specifications and a lighter Sense UI, performance on this device is absolutely amazing. However, like any other smartphone, this device is not without its issues. Today, we’ll be addressing some of the most common problems that users face with the HTC One (M8), and offer potential solutions on how to fix them.

Disclaimer: The HTC One (M8) is a great smartphone and chances are that you will not experience any of the problems listed below.

Problem #1 – Cannot read SIM card

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Users have found their phone occasionally struggling to detect the SIM card. This error can arise randomly with no discernible pattern.

Potential Solutions:

  • Take the SIM card from the tray, re-adjust it to make sure that it placed properly, and place it back in the slot.
  • Add thickness to the SIM card to prevent it from coming loose in the tray, by using a few thin layers of tape on the back of the card. Do not cover the golden plates.
  • Go into Settings and toggle Airplane Mode on and off.
  • Remove the SIM card from the device and clean the gold contacts carefully with a small amount of rubbing alcohol on a microfiber cloth.
  • Check to see if the SIM card is faulty by testing it on another device. You may need to pick up a replacement SIM. The One (M8) uses a Nano SIM, so if you have used a cutter to convert your micro-SIM into a Nano SIM, something may have gone wrong during that process

Problem #2 – Phone randomly crashes

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Some users report that their device crashes randomly during use. Sometimes, the phone will simply reboot without any reason or prompting.

Potential Solutions:

  • If a specific application could be causing the problem, open Settings – Power – Usage and check to see if any apps are consuming resources. If a particular app is causing issues, uninstall that app, otherwise, try uninstalling all apps and reinstalling selectively.
  • Perform a factory reset (directions on how to do this, below).

Problem #3 – Phone runs too slowly

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A few owners have reported issues relating to their phone running too slowly, or failing to set up applications quickly.

Potential Solutions:

  • Attempt stopping any recently installed applications on the device. Go to Settings – Apps then tap the application you wish to stop and hit Force Close.
  • Restart your phone to remove potential conflicts from third party applications. Simply press and hold the power button and hit Restart.

Problem #4 – The call volume is too low

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Some users have found the volume to be too low during calls, even if the volume has been turned up to the maximum.

Potential Solutions:

  • Go to Settings – Call – Hearing Aids and turn it on.
  • Hold the speaker slightly further away from your ear or change its position.
  • Make sure there is nothing blocking the speaker by using compressed air to clear out dust particles or crumbs.

Problem #5 –LED doesn’t work properly

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The LED is supposed to flash to indicate notifications such as a text message or email. Some people have reported that the LED works when charging, displaying an orange or green light, but it doesn’t flash for notifications.

Potential Solutions:

  • Make sure the notification light is turned on by going to Settings – Display & gestures – Notification light.
  • Check that the LED issues aren’t related to a particular application by booting into safe mode. (Instructions on how to do this below)
  • If an app is causing the glitch, go to Settings – Apps and swipe to the All tab. You can then disable any applications one by one, or do a factory reset and selectively re-install. Most of the time, users have found that third-party messaging apps are the culprit.

Problem #6 – Wi-Fi doesn’t work properly

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Various users have expressed that their device cannot connect to Wi-Fi properly, drops connection, or connects too slowly.

Potential Solutions:

  • Try going intoSettings and toggling Airplane mode on and off, then restart the phone.
  • Restart both your router and the Device.
  • Try installing a Wi-Fi Analyzer from the Google Play Store and check to see which channels are crowded.
  • Look at the phone’s MAC filter, and the settings on your router to check for issues.
  • Go into Settings and turn off power save
  • Some users have found that updating their phone through system updates alleviates the problem, but others have found the issue to persist.
  • Delete all of your connection details and manually re-enter them.

Problem #7 – Email application doesn’t work

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HTC provides its own application for email, but this has been problematic for some users. The email application often has trouble refreshing and displaying messages.

Potential Solutions:

  • Most of the time, this issue arises for people with a yahoo mail account. HTC mail and yahoo do not work well together, as the default values are wrong. Go to Menu- Apps – Mail – Other (IMAP/POP3) and enter your account information.
  • If further errors occur go to Manual setup – IMAP and enter this server information: Incoming server:, Port: 993, Outgoing server:, Port: 465 Security type: SSL.
  • Try force stopping the application through Settings – Apps – Mail – Force Stop then attempting to access it again.
  • A software update might help you overcome this bug. Go to Settings- Software updates – Check now to see whether you’re up-to-date.

Problem #8 – Screen rotation slow or sensitive

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Some users of the One M8 have reported that their screen rotation is either overly sensitive, or fails to respond fast enough.

Potential Solutions:

  • Make sure that applications aren’t slowing down the phone, by force stopping anything you aren’t using.
  • Restart the device by holding the Power button until you get the option to Restart
  • Place the phone on a hard, level surface and calibrate the G-Sensor. Go to Settings – Display & Gestures – G-sensor calibration.
  • If nothing works, save all necessary data and perform a factory reset.

Problem #9 – Stuck/dead pixels

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Users have reported some issues with dead pixels on their screen.

Potential solutions:

  • Attempt to leave the phone screen on for thirty minutes or longer in full brightness. This can burn away dead pixels.
  • Download an application from the Play store such as Dead pixel detect and fix.
  • If nothing works, return your handset to your retailer or HTC for a replacement.

Problem #10 – Bluetooth connectivity issues

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Bluetooth connection issues are common with smartphones today, especially while pairing the device with a car. Sometimes, simply retrying the connection numerous times can solve the issue.

Potential solutions:

  • Delete any pairings between the Bluetooth device and the phone by going to Settings – Bluetooth, then try to connect again
  • Ensure the phone and bluetooth device firmware are up to date.
  • Avoid using special characters in naming the device or providing a password. To change your device name, go to Settings – Bluetooth – Device name.
  • Make sure message access is on by going to Settings – Bluetooth – Advanced.

These are some of the most common problems that HTC One (M8) users have experienced with their phone. We will keep this list updated if more issues arise. If you’ve faced any of the problems above, let us know if any of these solutions have worked for you.

Talk about your problems in our HTC One (M8) forums

SEE ALSO: Best HTC One (M8) cases and accessories

Here are the guides on how to factory reset the HTC One M8, and how to enter safe mode.
Safe Mode:

  • Hold the Power button until you can access the options
  • Hold Power off until Reboot to safe mode appears
  • Tap Restart to select
  • You should see “Safe mode” at the bottom left of the screen.

If this doesn’t work

  • Turn the One M8 off completely.
  • Press and hold the Power button until HTC appears
  • Release the Power button and hold volume down until “Safe mode” appears.
  • Hold the Power button and select Restart to exit safe mode

Factory Reset:

  • Go to Settings – Backup & Reset
  • Tap Reset phone
  • To delete all data from the storage select Erase all data
  • To delete from the storage card select Erase SD card
  • Select

Factory reset using hardware buttons:

  • Hold down the Volume down and Power
  • Wait for the screen with three Android images then release the buttons
  • Use Volume down to select Factory reset
  • Confirm by pressing the Power button

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Revolv by Nest

In the quest to provide you with the best home automation tools around, the recently Google purchased Nest has made a move of its own, announcing the purchase of Revolv. Revolv is another home automation company that has exclaimed Nest to be an inspiration, and that they are thrilled to be new members of the Nest family.

This purchase is what many have dubbed an ‘acqui-hire,’ meaning that Revolv was acquired primarily as a means to bring the talent over to Nest. Revolv also brings a great developer platform that has been using open source technology to connect devices throughout the home.

nest thermostat

The combination of employees and established technology lends perfectly to Nest’s ‘Works with Nest’ initiative. Even if you haven’t heard this term, you’ve probably heard that you’ll be able to use Google Now, IFTTT, Jawbone and more to connect and control your Nest powered devices, these all fall into the Works with Nest project.

The Revolv team received high praise from Nest, stating that home wireless communications at this level exist in few others outside of the Revolv team. Of course, the idea of an excellent competing home automation hub is never good for business.

Current Revolv owners can rest assured that Nest will honor the existing warranty and support for the Revolv hardware. However, sales of new Revolv hardware have been immediately halted, this purchase and talent move is as good as done, at least from a consumer perspective.

Are you a Revolv or Nest user? What functionality do you hope Revolv can bring to Nest?

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Sony has continued its bi-annual release cycle strategy, with every iteration further refining and adding to what was already great about its predecessor. In the case of the Sony Xperia Z3, subtle changes to the design language add another layer of sophistication to the device, and while there are some questions about whether it’s a worthwhile upgrade from its previous iteration, it is a fantastic choice for anyone look to enter the Xperia family.

To help you get the most out of your device, be it for protection, convenience, or just luxury, here is a roundup of the some of the best protective cases and accessories for the Sony Xperia Z3.

Please keep in mind these cases are not compatible with the Sony Xperia Z3v. Xperia Z3v cases are coming soon.

Cruzerlite Bugdroid Circuit Case


The Bugdroid Circuit Case by Cruzerlite is made with stylish circuit line of high-grade thermoplastic polyurethane (TPU) with custom designed Bugdroid Circuit print on the back of the case. It features a shock absorbent and scratch resistant thermoplastic polyurethane. The slim profile provides great protection from sudden impacts, bumps and spills, while not drawing away from the design language of the device. The front lip of the case is raised to protect the screen when you lay it face down. This case is available in numerous color options to suit your style.

Buy from Amazon $9.90

Terrapin Slim Fit TPU Gel Case


The Terrapin Slim Fit case is made from TPU, and is shock absorbent, as well as tear and scratch-resistant. The case adds minimal bulk to the device, and the soft finish provides more grip. Raised edges around the screen protect it when the device is placed face down, and while the buttons are covered, they are easy to press. Multiple color options include black, blue, clear, purple, pink, and red.

Buy from Amazon $5.95

Terrapin Premium Wallet Case


This Leather case by Terrapin is made with a faux leather outer cover, for a professional look and feel. It has an integrated folding stand functionality and offers a landscape mode orientation to easily watch media. The housing is a rubberized plastic enclosure that protects and hold your phone securely. It also features a wallet style storage slot for credit cards. Available color options include grey, purple, and white.

Buy from Amazon $9.95

Nillkin Super Frosted Shield


This case is made from a premium polycarbonate material and uses the latest UV dustless painting technology to keep the surface clean and elegant, and free from fingerprints and smudges. The slim and form-fitting case adds practically no bulk to the device, while offering protection from accidental bumps and scratches. Raised lips around the corners help keep the display scratch-free when the device is placed faced down. Precise cutouts give easy access to the power button, volume rocker, camera, and microUSB charging port, as well as the magnetic charging port. Available color options include  white, black, brown, gold, and rose red.

Buy from Amazon $11.80

Poetic Flipbook Case


The Poetic Flipbook case features a stylish toothpick-grain synthetic leather front cover that offers grip and comfort, and comes with a polycarbonate shell that helps absorb shock, provides easy snap-on installation, and reliable drop protection by holding the phone firmly in place. A soft microfiber interior lining keeps the display scratch free when the flip cover is closed. Precise cutouts give easy access to all ports, all buttons including the dedicated camera shutter button, and features. Available color options include black and white.

Buy from Amazon $7.95

Sony DK48 Magnetic Charging Dock


The Sony Magnetic Power Charging Dock features an innovative magnetic connector that lets you to place your phone snugly in the dock using one hand, with the magnet steering the phone charging port to the dock charging connector to make the connection. Interchangeable inserts in the kit make it possible to use this dock with your device with or without a protective case. While your phone is charging, it stands at a comfortable viewing angle.

Buy from Amazon $34.50

Screen Protectors:

Coming soon:

So there you have it – a roundup of some of the accessories available for the Sony Xperia Z3! Keep in mind that the Xperia Z3 has just made its way to consumers, and as third-party accessories continue to be released, we will be updating this list accordingly.

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Android Central readers love their Chromecast

Earlier in the week we asked everyone about their plans to upgrade to a Nexus Player from the Chromecast. Now it’s time to look at the results.

This was actually closer than I thought it would be, with only 39.2-percent of responders saying they have no plans to replace their Chromecast with the new Nexus Player. I assumed that number would be a lot higher, because I know a whole lot of folks who love Google’s little $35 streaming stick. A look at the final tally follows.

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sundar pichai google android event (5)

If a new report from Re/Code proves correct, Google is making a pretty significant leadership change by placing Sundar Pichai as the head of nearly all of Google’s core products. The news of this change comes from “sources close to the situation” and cites a new staff memo that says Larry Page will be stepping of the way to focus on the “bigger picture”, as he feels that it’s too hard to do so with all the “many reports and a myriad of duties related to each product unit.”

With this change Sundar Pichai will be taking on considerably more responsibility by not only continuing to lead the efforts for Android, Chrome and Google Apps but also adding search, maps, research, G+, commerce and infrastructure to the plate. The executives in charge of the above mentioned areas previously reported directly to Page but will now instead report to Pichai. While Re/Code’s sources say the move doesn’t necessarily make him “heir apparent” to page, it’s obvious that Sundar is a star on the rise, and this latest move shows just how much faith the company puts in him.

Of course the re-positioning doesn’t take all the burden away from Page, who will still be responsible for business and operations, access and energy, Nest, Calico,corporate development, legal, finance and business, and even Google X. Youtube will also remain under the control of CEO Susan Wojcicki, who will still report to Page.

What do you think of the change, have you been happy with Android and Chrome’s direction since he assumed leadership in both positions? When the day comes for Larry Page to retire, do you think Pichai would make a good candidate for replacement?

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This week: We’ve gone hands-on with the HTC Nexus 9, we’ve spent some quality time with the updated Android 5.0 Lollipop preview, we recap the Verizon Sony Xperia Z3v and the latest Android Wear update — and of course we’ll answer your questions live!

Thing 1: Nexus 9 and more Lollipop

Thing 2: A couple reviews

Thing 3: Other things

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